# Support Portal Quick Reference

Overview

The Maxwell Support Portal is your one-stop shop for everything related to support. It offers several benefits to your and your organization:

* All support information in one place.
* Two way communication (ask and answer questions, add comments, etc.)
* Ability to review all requests on which you have been cc’ed or bcc’ed.
* Ability to review all requests for your company can be added to all or some users

## How to Access the Support Portal

If you have been told that an account has already been created for you:

1. Go to [https://himaxwell.teamwork.com/support](https://himaxwell.teamwork.com/support/) and click **Login.**
2. Click Lost Password.
3. Enter your email address and click **Send Reset instructions**.
4. You will receive an email with a link to set a password.

Otherwise:

1. Go to [https://himaxwell.teamwork.com/support](https://himaxwell.teamwork.com/support/) and click **Sign Up.**
2. Complete the form using your work email address, and click **Sign Up.**

![](https://2622734615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MNeX8nmtEPnFygumL_k%2Fuploads%2F0iIM9BTiv04RWA4fVsCV%2FCaptura%20de%20pantalla%202024-04-08%20093257.png?alt=media\&token=770a3327-0303-4157-8e56-c0c40a2099d7)

3. Go to your inbox to find an email from Teamwork.
4. Click on the email address verification link to complete your signup process.

## How to Submit a Support Ticket

1. Email <revvinsupport@himaxwell.com> or
2. Go to [https://himaxwell.teamwork.com/support](https://himaxwell.teamwork.com/support/) and click **Login.**
3. Click **Submit a Request** and fill out ticket details (ignore the Tags field).
4. Click the **Submit** button.

![](https://2622734615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MNeX8nmtEPnFygumL_k%2Fuploads%2FpriJuXTBzxLqVpVo2cum%2FCaptura%20de%20pantalla%202024-04-08%20093556.png?alt=media\&token=9c8064fe-6156-48ca-a941-c4e246a27b25)

## How to Review & Interact with Your Tickets

1. [Log in](https://himaxwell.teamwork.com/support/) to the Support Portal and click [**My Tickets**](https://himaxwell.teamwork.com/support/#/tickets)**.**

![](https://2622734615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MNeX8nmtEPnFygumL_k%2Fuploads%2F7xVH0lhFEz3ppxNzrZFJ%2Fassets_docs_maxwell.png?alt=media\&token=e8e13462-6f2c-4b31-a7f3-e091a26033b8)

1. Click the ticket of interest to review details or ask and answer questions.

![](https://2622734615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MNeX8nmtEPnFygumL_k%2Fuploads%2FuiMfxtf5ksevOCKyUp0w%2Fassets2_docs_maxwell.png?alt=media\&token=a474310b-7aaf-4e59-9a22-2aab95200237)

When Maxwell (or your colleagues) post an update, ask a question, or add a comment to your ticket, then you will receive a notification.

## How to Review & Interact with Other Tickets from Your Organization

This feature allows you to interact with tickets submitted by your colleagues:

1. [Log in](https://himaxwell.teamwork.com/support) to the Support Portal and click **Other Tickets.**
2. Click the ticket of interest to review details or ask and answer questions.

![](https://2622734615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MNeX8nmtEPnFygumL_k%2Fuploads%2FxKHmuQpM2TYe6OFw8QCj%2Fassets3_docs.png?alt=media\&token=3bcebce9-e7c5-4cc8-a10a-21a9a8d9a1ba)

3. Click the ticket of interest to review details or ask and answer questions.

## Questions

Your Client Success manager would be happy to answer any questions you have regarding the Maxwell Support Portal or email <revvinsupport@himaxwell.com>.