Email White Labeling Setup

Custom Email DNS Setup

Email addresses can be white labeled to allow sending borrower notifications via a no reply email from your domain, creating a seamlessly branded experience. Both the from name and the domain can be customized on a per client basis, so for example, instead of emails coming from "Maxwell" with the email address [e-mail], it could come from your organization, such as "The Vision Mortgage Team" at [e-mail]. In order to configure this feature, you will need access to the DNS settings for the associated email domain.

Choose a specific email address and send your choice to [e-mail]. The Maxwell support team will build out a worksheet with specific values and instructions that is customized to your organization. Below is an example of this workflow.

The workflow below is just an example, your workflow will be customized and sent to you by our support specialists.

1. Log in to the DNS provider portal for your domain (e.g. GoDaddy, NameCheap, Google Domains, Digital Ocean, etc.). If you don’t know your DNS provider login information, you may have to contact the person in your organization who maintains your web technology or helped you buy the domain.

2. Add the following TXT records. These records are known as SPF & DKIM. They are required for sending emails with Mailgun, our mail service provider.

   Type	Host	Value
   TXT	mg.yourdomain.com	v=spf1 include:mailgun.org ~all
   TXT	pic._domainkey.mg.yourdomain.com	k=rsa; p=yourdomain.com

3. Add the following MX records. Unless you already have MX records for @mg.yourdomain.com pointing to another email provider (e.g. Gmail), you should update the following records. Read more about MX records.

   Type	Hostname	Priority	Value
   MX	mg.yourdomain.com	10	mxa.yourdomain.com
   MX	mg.yourdomain.com	10	mxb.yourdomain.com

4. Add a CNAME record for tracking. This record is necessary for tracking events such as opening emails, clicks, and unsubscribes.

   Type	Host	Value
   CNAME	email.mg.yourdomain.com	mailgun.org

5. Once you set the above DNS records it can take from a few minutes to 24 hrs for those changes to propagate throughout the Internet. We will email you to let you know once your domain is verified.