> For the complete documentation index, see [llms.txt](https://docs.himaxwell.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.himaxwell.com/client-resources/untitled.md).

# Support Portal Quick Reference

Overview

The Maxwell Support Portal is your one-stop shop for everything related to support. It offers several benefits to your and your organization:

* All support information in one place.
* Two way communication (ask and answer questions, add comments, etc.)
* Ability to review all requests on which you have been cc’ed or bcc’ed.
* Ability to review all requests for your company can be added to all or some users

## How to Access the Support Portal

If you have been told that an account has already been created for you:

1. Go to [https://himaxwell.teamwork.com/support](https://himaxwell.teamwork.com/support/) and click **Login.**
2. Click Lost Password.
3. Enter your email address and click **Send Reset instructions**.
4. You will receive an email with a link to set a password.

Otherwise:

1. Go to [https://himaxwell.teamwork.com/support](https://himaxwell.teamwork.com/support/) and click **Sign Up.**
2. Complete the form using your work email address, and click **Sign Up.**

![](/files/hnWQQoTmXeMMbMC9TWuS)

3. Go to your inbox to find an email from Teamwork.
4. Click on the email address verification link to complete your signup process.

## How to Submit a Support Ticket

1. Email <help@himaxwell.com> or
2. Go to [https://himaxwell.teamwork.com/support](https://himaxwell.teamwork.com/support/) and click **Login.**
3. Click **Submit a Request** and fill out ticket details (ignore the Tags field).
4. Click the **Submit** button.

![](/files/4Sais2srBg2HwWDgiHH0)

## How to Review & Interact with Your Tickets

1. [Log in](https://himaxwell.teamwork.com/support/) to the Support Portal and click [**My Tickets**](https://himaxwell.teamwork.com/support/#/tickets)**.**

![](/files/CzAVw2eGmMCupjTQYAqu)

1. Click the ticket of interest to review details or ask and answer questions.

![](/files/mN0KvW7VNelzg8hdLYue)

When Maxwell (or your colleagues) post an update, ask a question, or add a comment to your ticket, then you will receive a notification.

## How to Review & Interact with Other Tickets from Your Organization

This feature allows you to interact with tickets submitted by your colleagues:

1. [Log in](https://himaxwell.teamwork.com/support) to the Support Portal and click **Other Tickets.**
2. Click the ticket of interest to review details or ask and answer questions.

![](/files/mmBBzfer4Dcwc1H8Wz13)

3. Click the ticket of interest to review details or ask and answer questions.

## Questions

Your Client Success manager would be happy to answer any questions you have regarding the Maxwell Support Portal or email <help@himaxwell.com>.