Notifications
We have a standard set of email notifications (email-only by default) that are sent to borrowers at different points in the flow. Notifications are also sent to Lender Hub users.
Notifications are highly configurable - in addition to the messages that are sent out, we can create new types of notifications that go out based on either a user action or internal/external system event. This includes but is not limited to triggers within the flow of the application, events such as a user signing up or uploading a document, or actions performed by the loan officer within the Lender Hub.
Our email notifications are highly customizable, including logos, headers, footers, and signatures. We can also pull information from within the application and include it in the notification, such as the borrowers name, the type of loan, the site associated with the loan, the title of a task, loan officer signature, etc. We can also configure alternate text for situations where the notification is referencing data from the application which has not been entered yet. For example, if the borrower has not entered their name into the application, we could refer to them as "prospective homebuyer", but subsequent notifications generated after they input their name would refer to them by name.
Default Email Notifications
The notification descriptions below are organized into two clickable tabs for easy reference: Agent notifications and Applicant notifications. Each tab contains the detailed descriptions and screenshots for different types of notifications sent through the system. Simply click on any tab header to view the corresponding notification descriptions.
"A Borrower has created a new application"
This notification is triggered when a borrower begins filling out a new loan application and saves their initial progress. The loan officer can view the application details and track the borrower's progress through the Lender Hub.
"A new application has been assigned to you"
This notification is triggered when the application is assigned to a lender. Application assignment can happen automatically based upon the borrower selecting the lender, following an assignment link to the application, or the loan can be manually assigned.
"Application submitted"
This notification is triggered when a borrower completes and submits their loan application. The lender can review the submitted application and begin the processing workflow through the Lender Hub.
"Borrower has selected a loan product"
This notification is triggered when a borrower reviews their loan options and selects a specific loan product they are interested in pursuing. The loan officer can then review the borrower's selection and initiate discussions about rate locking and next steps in the loan process.
"Borrower has signed a document"
This notification is triggered when a borrower completes the digital signing process for documents that were assigned to them through a eSign task. The loan officer can see which documents were signed and which task they were associated with to continue progressing the loan application.
Sign Documents Tasks:
eDisclosures Tasks:
"Claim your account"
This notification is triggered when a new lender or agent is added to the Lender's hub by an admin. The recipient needs to use the provided link to set up their password and activate their account to begin accessing the platform.
"Documents uploaded"
This notification is triggered when a borrower completes a document upload task. If the borrower uploads multiple documents, there will still only be one notification as the notification is triggered by the borrower completing the request, not the actual document upload.
"New borrower task(s) available"
This notification is triggered when a eDisclosure task is created and assigned to a borrower as part of their loan application process. The loan officer is notified so they can track the borrower's progress and provide assistance if needed as the borrower works through the assigned task.
"Payment received for Loan #"
This notification is triggered when a borrower successfully completes a payment transaction related to their loan application (such as application fees, appraisal fees, or other loan-related charges). The loan officer can review the payment details and continue processing the application through the Lender Hub.
"Claim Your Account" - Applicant added as a co-borrower
This notification is triggered when an existing borrower or loan officer adds someone as a co-borrower to a loan application. The co-borrower needs to claim their account using the provided link to access the application and complete their portion of the loan process.
"Claim Your Account" - New borrower
This notification is triggered when a new borrower signs up for an account on the platform. The borrower needs to use the provided link to claim and activate their account before they can begin using the system to apply for loans or access their application tasks.
"Claim Your Account" - Existing borrower
This notification is triggered when a loan officer creates a new loan application for an existing borrower who hasn't yet claimed their account. The borrower needs to claim their account using the provided link to access and complete their loan application.
"Claim Your Account" - Application created from the Lender Hub
This notification is triggered when a loan officer creates an application for a new borrower from within the Lender Hub, and selects the option to send an invitation to the borrower. The borrower needs to claim their account using the provided link to access and begin working on their loan application.
"Items needed for your loan file"
This notification is triggered as a reminder when a borrower has pending tasks in their loan application that need to be completed. The system sends this reminder to help borrowers stay on track with their application timeline and avoid delays in the loan processing, especially when tasks are approaching their due dates or are overdue.
A reminder will be sent every 48 hours for tasks that still have an associated due date. The reminders will stop after three notifications or once the outstanding tasks are completed.
"New task(s) available"
This notification is triggered when the lender creates a new custom tasks for the borrower as part of their loan application process. The borrower is notified about the specific tasks that need their attention and can access them through the provided link to continue progressing their loan application.
"New pre-qualification task available"
This notification is triggered when a lender enables the Pre-Qualification tab in the Borrower Hub, allowing the borrower to generate their own pre-qualification letters. The task includes preset limits for maximum loan amount and/or monthly payment, giving the borrower flexibility to create pre-qualification letters within those parameters.
"Thank you for your application!"
This notification is triggered when a borrower successfully completes and submits their mortgage loan application. The borrower receives confirmation of their submission and can continue to access their application to track progress and complete any additional tasks that may be assigned during the loan processing.
"Verify your email"
This notification is triggered when a borrower creates an account and needs to confirm ownership of the email. The borrower must verify their email address either by entering the provided verification code when logging in or by clicking the verification link to start receiving application updates and notifications.
"View account"
This notification is triggered when a loan officer creates a new loan application for an existing borrower who already has an active account. The borrower can immediately access their new application through the provided link to begin or continue the loan application process.
"View loan options"
This notification is triggered when a loan officer makes loan product options available to the borrower for comparison. The borrower can view details about different loan products including interest rates, monthly payment amounts, and estimated closing costs to help them make an informed decision about which loan option best fits their needs.
"Your account has been created!"
This notification is triggered when a borrower successfully creates their account directly through the borrower hub. The borrower receives a welcome confirmation and can immediately access their account to begin applying for loans or manage their existing applications.
Batching
Notifications can be batched to prevent an excessive amount of emails being sent to Loan Officers. The most common notification to batch is the "A borrower has uploaded a document" notification. Batching notifications will set a 10 minute delay on the first notification, and when the 10 minutes is reached one email will be sent containing all of the notifications. An example is if a borrower uploads three documents in a ten minute timeframe, the Loan Officer would receive one notification instead of three.
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