Notifications

Notifications can be sent via email and SMS. We have a standard set of notifications (email-only by default) that are sent to borrowers at different points in the flow. Notifications are also sent to Lender Hub users.

Notifications are highly configurable - in addition to the messages that are sent out, we can create new types of notifications that go out based on either a user action or internal/external system event. This includes but is not limited to triggers within the flow of the application, events such as a user signing up or uploading a document, or actions performed by the loan officer within the Lender Hub.

Our email notifications are highly customizable, including logos, headers, footers, and signatures. We can also pull information from within the application and include it in the notification, such as the borrowers name, the type of loan, the site associated with the loan, the title of a task, loan officer signature, etc. We can also configure alternate text for situations where the notification is referencing data from the application which has not been entered yet. For example, if the borrower has not entered their name into the application, we could refer to them as "prospective homebuyer", but subsequent notifications generated after they input their name would refer to them by name.

Default Email Notifications

The notification descriptions below are organized into two clickable tabs for easy reference: Agent notifications and Applicant notifications. Each tab contains the detailed descriptions and screenshots for different types of notifications sent through the system. Simply click on any tab header to view the corresponding notification descriptions.

"A Borrower has created a new application"

This notification is triggered when a borrower begins filling out a new loan application and saves their initial progress. The loan officer can view the application details and track the borrower's progress through the Lender Hub.


"A new application has been assigned to you"

This notification is triggered when the application is assigned to a lender. Application assignment can happen automatically based upon the borrower selecting the lender, following an assignment link to the application, or the loan can be manually assigned.


"Application submitted"

This notification is triggered when a borrower completes and submits their loan application. The lender can review the submitted application and begin the processing workflow through the Lender Hub.


"Borrower has selected a loan product"

This notification is triggered when a borrower reviews their loan options and selects a specific loan product they are interested in pursuing. The loan officer can then review the borrower's selection and initiate discussions about rate locking and next steps in the loan process.


"Borrower has signed a document"

This notification is triggered when a borrower completes the digital signing process for documents that were assigned to them through a eSign task. The loan officer can see which documents were signed and which task they were associated with to continue progressing the loan application.

Sign Documents Tasks:

eDisclosures Tasks:


"Claim your account"

This notification is triggered when a new lender or agent is added to the Lender's hub by an admin. The recipient needs to use the provided link to set up their password and activate their account to begin accessing the platform.


"Documents uploaded"

This notification is triggered when a borrower completes a document upload task. If the borrower uploads multiple documents, there will still only be one notification as the notification is triggered by the borrower completing the request, not the actual document upload.


"New borrower task(s) available"

This notification is triggered when a eDisclosure task is created and assigned to a borrower as part of their loan application process. The loan officer is notified so they can track the borrower's progress and provide assistance if needed as the borrower works through the assigned task.


"Payment received for Loan #"

This notification is triggered when a borrower successfully completes a payment transaction related to their loan application (such as application fees, appraisal fees, or other loan-related charges). The loan officer can review the payment details and continue processing the application through the Lender Hub.

Batching

Notifications can be batched to prevent an excessive amount of emails being sent to Loan Officers. The most common notification to batch is the "A borrower has uploaded a document" notification. Batching notifications will set a 10 minute delay on the first notification, and when the 10 minutes is reached one email will be sent containing all of the notifications. An example is if a borrower uploads three documents in a ten minute timeframe, the Loan Officer would receive one notification instead of three.

Last updated