Borrower Tasks
Borrower Tasks
The Borrower Tasks tab is one of the most frequently used areas of the POS experience. It’s where borrowers submit most of the information and documents needed to process their loan.
This page provides a single, secure workspace for borrowers to provide data, documents, and e-signatures requested by the Loan Officer.
Tasks drive the borrower progress towards processing the application, and preparing the file for underwriting review and approval.
Follow Up Tasks
Any task that falls outside of the loan application blueprint is considered a follow-up task. These tasks may be created automatically by the POS based on loan logic and conditions (SmartTasks) or added manually by a lender working the file.
SmartTasks
SmartTasks are automatically generated follow-up tasks created when specific data points or conditions are met during the loan application process. These tasks appear for the borrower after the application is submitted or when another required condition is triggered on the loan file.
On average, Maxwell generates 8–10 SmartTasks per loan. This automation shortens borrower wait times, and helps ensure the file is complete and ready for underwriting.
SmartTasks are triggered when certain conditions are met in the application. For example:
If the loan purpose is Refinance or Contains REO with a Mortgage → Create a Mortgage Statement follow-up task.
If the borrower indicates they are a military veteran → Create a VA Certificate of Eligibility task
If the selected loan product is an ARM → Create an ARM Disclosure task
Manual Follow Up Tasks
There will be situations where additional information is needed from a borrower that is not automatically generated by the system. In these cases, an LO will create a manual follow up tasks to request information from the borrower.
Follow Up Task Types
Most follow up task types fall into one of three categories.
Document Gathering Tasks: Common document requests needed for processing or underwriting, such as IDs, account statements, income documents, letters of explanation (LOEs), and tax forms.
Verification Tasks: Tasks like VOE and VOA that ask borrowers to provide information or credentials so the system can complete automated verifications.
eSign Tasks: Tasks that require borrowers to review and electronically sign documents, such as disclosures, hybrid e-closings, and other signable forms.
Task Notifications & Due Dates
Borrower tasks are closely tied to email notifications and due dates. Borrowers receive email notifications when:
New tasks are created and assigned to them
A task is due (on the due date)
A task is past due (up to three reminder emails)
By default, a task due date is set to 3 days after it is created. Lenders can adjust the due date during task creation or when editing an existing task.
Tasks are sorted by due date and include visual tags to highlight urgency:
Red tag = past due
Yellow tag = due today
Grey tag = upcoming due date
No tag = no due date assigned (edit the task to add one)
Green checkbox = task completed
Overview
One of the foundational concepts in the Borrower Hub is Borrower Tasks, or tasks, for short.
Tasks can contain conditional logic for managing the flow and run simple or complex completion actions within our system or interact with external systems.
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